Customer care is a vital part of any business and can ultimately make or break the organisation.  It is, therefore, crucial to adopt the right strategies to improve the quality of customer service, regardless of the nature of the business.  With the highly competitive nature of retailers and suppliers in today’s stringent business environment, you will want to make sure you score a 5-star service rating when it comes to hitting those desirable sales targets whilst keeping your brand healthy and customers happy.

This Customer Care short learning programme aims to enhance your knowledge, skills, and competencies required to support and instil a culture of Customer Service Excellence.  This short learning programme will also ensure that you are equipped to identify the value of prospective and existing customers and the benefits of interacting and engaging with them. In addition, you will gain insights on how to pinpoint, evaluate and effectively resolve customer complaints. 

This short learning programme is ideal for anyone at the starting point of a career in a customer-oriented role as well as individuals already working with customers.