Administration & Communication

Effective Minute Taking

This programmes covers the important functions and tasks related to meetings and other events such as seminars or workshops such as planning, co-ordination of a variety of factors, efficient time management and accurate correspondence and record keeping of the event.  

Administration & Communication

Beating the Clock: Time Management

The fast pace of modern life means that you need to juggle work, home and your social life expertly.  An inability to manage time can result in over-commitment, and missed deadlines. Learn how to get a sense of control over your life using effective time management.

Course duration: 8 Hours

Administration & Communication

The Conduct of Meetings

Would you like to learn more about chairing meetings and carry out tasks from these meetings into various work schedules? Would you like to position yourself to be able to extend your learning into practice across other areas in the business environment? If so, then this course is for you.

Course duration: 24 Hours

Administration & Communication

Business Writing Skills

Do you want (or need!) to improve your business writing skills?  Learn how to confidently create written documents such as meeting documents, electronic mail messages, reports and job applications.

Course duration: 30 Hours

Administration & Communication

Customer Service

This programme focuses on developing abilities to identify customer complaints, find possible solutions and resolve the issues. It also addresses how to communicate effectively and provide practical business solutions as well as to explain the benefits of customer service that will ensure effective Customer Service.

Course duration: 24 Hours

Administration & Communication

Effective Selling Skills

To be successful in sales a certain set of skills is required as well as an understanding of the different processes, steps and methodologies involved.  This programme will provide you with all of the tools needed and will guide you towards being an effective, customer focussed salesperson.

Course duration: 18 Hours

Administration & Communication

Office Administration Techniques

If you work in an environment where you contribute to the smooth running of the office or are working in an administrative environment, then this is the programme for you. 

Course duration: 60 Hours